KSI Auto Parts
Limited Lifetime Warranty
THE KSI PLEDGE
For over 30 years KSI Auto Parts has prided itself on the quality of its distributed parts and products and we stand by them all with our Limited Lifetime Warranty. This guarantee is that all parts distributed through KSI Auto Parts are free from defects in workmanship and materials for as long as the original purchaser owns the vehicle on which the part(s) is/are installed. This warranty includes perforation (metal rust-through) due to corrosion in normal use. If failure should occur due to a part defect, simply provide proof of purchase to your local KSI distribution center and a new part will be delivered next day (where available) without any additional charge.
WHAT IS NOT COVERED
This warranty does not include commercial vehicles or cover failure or perforation resulting from accident, damage, abuse or improper installation. This warranty is not transferable. The KS Group shall not be liable for any incidental or consequential damages arising out of the use of its parts. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which may vary from state to state.
All prices are subject to change without notice. Due to fluctuation in foreign currency exchange rates and/or price increases. Please confirm all prices when placing an order.
· All returns must be authorized via telephone or online
· Returns merchandise must be in “Sellable” condition in the original packaging for full credit
(CAPA seals MUST be intact)
· Partial credit could be applied to “unsellable” parts and/or returns over 30 days from date of
· No returns after 60 days from original date of invoice
· No returns on any parts that are altered, damaged during/after installation, painted and found
to be incorrect.
KSI inspects all parts prior to shipment. Damage may occur during transit. Please inspect all parts when receiving or in the same business day so parts can be replaced in a timely manner.
KSI Auto Parts offers a comprehensive labor reimbursement program that is designed to protect our customers in the rare situation they find a part to be defective after installation. In order to qualify for labor reimbursement, the following guidelines must be met:
· Labor time for any repair will be in conjunction with the labor guides as presented in any of the
approved major electronic estimating systems. If requested, the shop should provide a copy of the
· KSI will evaluate on a case by case basis the reimbursement/partial reimbursement to the repair
facility for additional labor expense incurred for a confirmed defective certified part(s)
· The repair facility or insurance company representative must inform their KSI location of any
defect immediately at the time of discovery. At this point, we will make the decision based on
the documented evidence that is provided by the licensed repair shop or insurer that validates the
claim to KSI’s satisfaction that the part has a manufacturing or design defect. to send a qualified
parts technician to examine the allegedly defective part. If a technician is not available to view
the part on the vehicle, digital photographs must be taken of the part while still on the vehicle
and submitted with the claim of reimbursement
· Any repair facility that is currently in poor financial standing with KSI Auto Parts or has been
delinquent in payments within the previous 6 months is not eligible for labor reimbursement.
Also, anticipated labor reimbursement cannot be used as payment on past due invoices It is the responsibility of the repair facility to inspect parts for correctness and obvious defects prior to
preparation and installation. No labor reimbursement will be made for work performed in error
CAPA Complaint entry form
CAPA Seal Search
For questions or assistance please contact the Insurance Team at
KSI Auto Parts is based in South Plainfield, NJ and is an industry-leading distributor of quality aftermarket collision parts in North America.