Return Policy

KSI Auto Parts

Return Policy

  • Please call 1-800-KSI-PART (1-800-574-7278) to receive an RGA PRIOR to returning a part

  • Returns must be authorized by KSI and accompanied by an RGA prior to driver pickup

  • Returns must be accompanied by the original invoice and will be credited to your account for future purchases. Outstanding credits will be refunded by check upon request

  • Returns must be in new, unaltered, re-sellable condition, and in their original packaging

  • CAPA parts must have the entire CAPA seal (both tabs) intact and attached to the part. Removal of the certification sticker voids any, and all, warranty, or credit

  • All poor fit claims require photo documentation

  • Damaged parts must be returned within 10 days of invoice

  • Returns after 30 days from invoice date are subject to a 15% restocking fee

  • No returns after 60 days from the invoice date

  • Customers with a return rate exceeding 30% on a rolling 12-month basis will be charged a 15% restocking fee on ALL returns

  • Drivers are not permitted to credit parts at the time of pickup

  • Approved returns will be picked up by a driver at the next delivery

  • Customers should inspect the order for damage, missing, or incorrect parts prior to signing for delivery

 

**Please Note - Drivers and sales representatives do not have the authority to offer exceptions to this policy**