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• Please fill out our online Customer Initiated RGA form or call 1.800.KSI.PART (1.800.574.7278) to receive a RGA confirmation number PRIOR to returning a part

• Returns must be authorized by KSI and accompanied by a RGA confirmation number prior to driver pickup

• Returns must be accompanied by the original invoice and will be credited to your account for future purchases. Outstanding credits will be refunded by check upon request

• Returns must be in new, unaltered, resellable condition, and in their original packaging

• CAPA parts must have the entire CAPA seal (both tabs) intact and attached to the part

• Removal of the certification sticker voids any, and all, warranty or credit

• All poor fit claims require photo documentation

• Damaged parts must be returned within 10 days of invoice

• Returns after 30 days from invoice date are subject to a 15% restocking fee

• Returns will NOT be accepted after 60 days from the invoice date

• Customers with a return rate exceeding 30% on a rolling 12 month basis will be charged a 15% restocking fee on ALL returns

• Drivers are not permitted to credit parts at the time of pickup

• Approved returns will be picked up by a driver at the next delivery

• Customers should inspect orders for damage, missing or incorrect parts prior to signing for delivery

 

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​   PLEASE NOTE

   Drivers and Sales Representatives do not have the authority to offer exceptions to this policy