Return Policy

Returns Made Simple — Because the Road to Great Service Should Be Smooth.

At KSI Auto Parts, we believe that doing business should be easy — from purchase to return. Our return policy is designed to make every step simple, transparent, and hassle-free.

Our Commitment to You

Your satisfaction is our priority. If for any reason you’re not completely satisfied with your purchase, you can return it — anytime, with no restocking fees and no return time limits.

Easy Return Options

We’ve made returning parts easier than ever. Choose the option that works best for you:
• Call Us: Contact our Customer Support Team to start your return.
• Submit Online: Visit our website to initiate a return quickly and easily.
• Send It Back: Return your part directly with one of our drivers during your next delivery or pickup.

Return Guidelines

Please return items in their original packaging whenever possible to ensure safe transport.
Once received, your return will be promptly reviewed and processed.

Warranty

All parts are backed by our lifetime warranty against manufacturer defects in materials and workmanship. This warranty:

Covers defects due to manufacturing only.
Does not cover damage caused by modification, alteration, collision, or misuse.
Applies only to the original purchaser for as long as they own the vehicle the part was installed on

Refunds & Credits

Once your return has been received and processed:

A credit will be posted to your account by our Accounts Receivable (AR) Team.
After the credit has been posted, you may request a refund at any time.

We’re proud to offer a return experience that’s fast, fair, and built around you — because being easy to do business with is what sets us apart.

If you have any questions, please reach out to our Customer Support Team. We’re always happy to help.

Disclaimer: This policy does not apply to wholesale customers or individuals without a business account.

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